Your call centre and your company phone, in one app.
Run campaigns, supervise agents and keep every call on record - and give everyone their Cloud PBX extension on their mobile and computer. No desk phone, no app store, no separate licence.
Free for Voimar PBX customers
A complete call centre, on the phone system you already have
Campaigns, compliance, supervision and evidence - all in the same app your agents call from. Switch it on per company; agents see their list, supervisors see the whole team.
Campaigns & task groups
Give each agent a clear list for the day.
CSV campaigns
Download the template, fill in your contacts, upload. Bad numbers, duplicates and do-not-call numbers are left out before anyone dials.
One agent, one day
Assign a task group to an agent for a specific day - they open the Dialer and their list is waiting.
Preview dialling
One contact at a time: the agent sees who they're calling before they call. No predictive dialler, no dead air.
Compliance, built in
The rules are enforced by the app, not left to memory.
SA calling hours
Marketing calls only when the Consumer Protection Act allows: weekdays 08:00-20:00, Saturdays 09:00-13:00, never on Sundays or public holidays.
Do-not-call list
Numbers on your company's do-not-call list are never dialled, in any campaign.
POPIA consent
Marketing contacts without a recorded consent source are left out when the list is uploaded - with the reasons listed.
Supervision
Supervisors switch to Supervisor mode for the whole team.
Agent matrix
Calls, answer rate, talk time, quality and disputes for every agent in one panel - today, 7 or 30 days.
Disputes and reviews
Agents flag a call for a dispute or a supervisor review; supervisors resolve it, with the history kept.
Quality scores
Score any call 0-100 against your own standard, and see each agent's average over time.
Evidence & quality
A business record, not just a phone.
Recordings on demand
Play, download or email a recording when you need the proof - with Voimar Record Store. Every access is logged.
History that stays
Call history, disputes and scores live on Voimar's servers in South Africa - nothing is lost with a phone.
Call quality on every call
Every call is measured (no audio is touched) and callers can rate it, so poor lines are found and fixed.
Need voice, WhatsApp, email and webchat in one agent desktop? See the Omni-channel Contact Centre.
Every extension, on every device
Nothing to install
Your Cloud PBX extension in an app that runs in the browser - nothing to license or install on each computer.
Free calls to colleagues
Everyone on your phone system is one tap away in Colleagues - internal calls cost nothing.
Your company number, always
Outside calls show your company's caller ID - never 'private' or withheld, so networks don't drop them.
Rings wherever you are
Incoming calls take the whole screen, on your phone or your computer, with answer and decline.
Encrypted, on our own network
Voice is encrypted (WebRTC: DTLS-SRTP audio, TLS signalling) and carried on Voimar's voice platform in South Africa.
Built for daily use
Reconnects by itself when the network drops, keeps the microphone ready, uses the iPhone earpiece, and works with Workgroups.
Buy what your team needs, without leaving the app
Data, airtime and messaging credits in the same app your team calls from - one Voimar account, one checkout, paid in the app.
Data bundles
Data for your own phone or your team's, bought in the app in a few taps.
Airtime
Top up a phone without leaving the Dialer.
SMS & WhatsApp credits
Credits for your company's Voimar SMS account - WhatsApp first, SMS as the backup.
Personal or Company
Pay for yourself on your own card, or send it to your company - a supervisor approves and pays on the company card.
Companion apps
Voimar’s other apps work with the same account.
See it on a phone
Real screens (sample data). Swipe for more. On a computer, install it from Chrome, Edge or Safari - the menu stays beside your work.
Five dial pad colours
Each person picks their own - saved to their account and the same on every device.
Live in three steps
Sign up
Your company name, extension and email - we check them against your phone system.
Verify
A code to your email and one to your mobile, then choose a password. That's the whole set-up.
Add to Home Screen
It's a web app: open dialer.voimar.co.za and add it - iPhone, Android, Windows or Mac. No app store.
Not on Voimar Cloud PBX yet? See Cloud PBX - the Call Centre & Dialer comes with it.