Support
Report an Issue.
Tell us what’s wrong and it opens directly as a ticket with our support team — no separate login needed.
24/7 NOC/SOC — monitored live from our Midrand HQ
Where
Midrand HQ, 24/7
Our Network Operations Centre and Security Operations Centre run out of our Midrand head office around the clock — the same team watching our network is the team that picks up your ticket, not an outsourced call centre.
What We Watch
Network, Voice & Platform
Uptime, latency and security events across our own fibre and ASN, every Voice and Cloud PBX call path, and Gyte, Kesho and Heita — proactively, not just when a ticket comes in.
How to Reach Us
Open a Ticket Below
Fill in the form below to open a ticket directly with the NOC/SOC — for Urgent/Service Down issues we page an on-call engineer immediately, day or night.
Already have a ticket, or want to see your ticket history? Open the full support portal →