Every Channel. One Agent Desktop. Built and Owned in Africa.
Voice, WhatsApp, email, webchat and social — unified into a single omni-channel contact centre, running on network infrastructure we own end to end.
Every Way Your Customers Reach Out, in One Place
Voice
Inbound, outbound and blended calling with callback queuing, on our own carrier-grade network.
Official WhatsApp Business API — messaging and calling, natively in the agent desktop.
Full conversation history and unassigned inbox management, never a lost thread.
Webchat & Live Chat
Real-time chat straight from your website, handled alongside every other channel.
Facebook & Social Messaging
Bring social conversations into the same queue as everything else.
SMS
Two-way SMS for confirmations, alerts and customers who prefer to text.
Get Every Interaction to the Right Agent
Skills-Based Queue Routing
Send each interaction to the agent best equipped to handle it, not just the next one free.
IVR & Self-Service
Customisable menus and self-service options that deflect the calls that don't need an agent.
Priority & Callback Queuing
VIP prioritisation and queue callback, so customers don't have to sit on hold.
Blended Inbound & Outbound
Agents flow between inbound queues and outbound campaigns as demand shifts.
One Screen, Every Conversation
Unified Agent Inbox
Every channel, every conversation, one screen — no tab-switching between tools.
CRM Screen-Pop
Customer context appears automatically the moment an interaction lands.
Presence & Status
Live agent availability, so supervisors always know who's free, busy or on a break.
Conversation History
Every past interaction, across every channel, linked to the customer — not scattered across systems.
See Everything, Coach Everything
Real-Time Wallboards
Live queue and agent performance, visible to supervisors and team leads as it happens.
Quality Monitoring & Coaching
Listen in, review conversations and coach agents against real interactions.
Blended Cross-Channel Reporting
Volumes, handling times and outcomes reported per channel or combined.
Scheduled Report Delivery
Reports land in the right inboxes automatically, on the schedule you set.
Not Just Hosted. Owned and Secured.
Most contact centre platforms resell someone else’s network. We built ours — and secure it with the same standard trusted for classified communication.
POPIA-Compliant Recording
Encrypted call and chat recording with configurable retention and role-based access.
Government-Grade Encryption
For sensitive interactions, encryption approved for classified-level communication.
Sovereign Infrastructure
Runs on our own network — Teraco, our own ASN — not a reseller's best-effort platform.
24/7 NOC Monitoring
Our own network operations centre watches every circuit, day and night.
Integrates With Your Stack
CRM Integrations
Connect to the CRM your sales and support teams already use.
Helpdesk Integrations
Sync conversations and tickets with your support desk tooling.
Microsoft Teams
Bring Teams into the same routing and reporting as every other channel.
Open API & Webhooks
Build custom workflows and automations on top of your contact centre.
Sovereign, Not Just Another Reseller
| Capability | Voimar Contact Centre | Typical Reseller Platform |
|---|---|---|
| Owns the network (ASN, Teraco, NAPAfrica) | ✓ | — |
| Government-grade secure comms option | ✓ | — |
| Local, 24/7 NOC & support | ✓ | Partial |
| Voice, WhatsApp, email, webchat & social in one desktop | ✓ | Partial |
| Skills-based routing & queue callback | ✓ | ✓ |
| POPIA-compliant call & chat recording | ✓ | Partial |