Run Support In-House. On Our Sovereign Platform.
Heita is an ITIL-aligned, multi-tenant ticketing platform — stands on its own, or plugs straight into Gyte and Kesho, so your resellers and operators run support the same way they run billing and provisioning.
Where Work Simply Flows
Business Unit + Help Topic routing sends tickets to the right department and priority automatically.
Hand tickets to an agent or a whole team — Level 1 Support doesn't need one owner per ticket.
SLA plans set response and resolve targets; overdue tickets surface themselves, no manual checking.
A real audit trail on every reply, status change and assignment — not just a ticket count.
A Real Working System, Not a Sales Deck
Illustrative screens — actual layout and modules, sample data.
| Ticket | Business Unit | Priority | Status |
|---|---|---|---|
| #8821 | Network Ops | High | In Progress |
| #8820 | Billing | Normal | Open |
| #8818 | Field Services | Low | Assigned |
| #8815 | Network Ops | Normal | Resolved |
| Business Unit | Response Time | Resolve Time | Reopen Rate |
|---|---|---|---|
| Network Ops | 12m | 3.8h | 1.4% |
| Billing | 22m | 5.1h | 2.9% |
| Field Services | 31m | 6.4h | 1.8% |
| Partner Support | 15m | 2.9h | 0.9% |
Built for Telco, ISP and ICT Operations
ITIL-Aligned Ticketing
Business Unit and Help Topic routing, SLA plans, and overdue tickets that surface themselves.
Forms & Dispatch
Digitise field forms and dispatch technicians with structured, trackable jobs.
Server-Enforced Roles
Platform, tenant, supervisor and agent — four role tiers enforced on every request, not hidden by the UI.
Multi-Step Workflows
Turn a ticket resolution into a repeatable, enforced process, not tribal knowledge.
Full Audit Trail
Every reply, status change and assignment logged — 100% of actions, always.
Notify
Automated SMS and email notifications to subscribers, triggered by billing, tickets or network events.
Website + AI
A branded website builder with AI-assisted copy edits — you review and approve every change before it publishes.
Technical Desk
Live equipment monitoring, network locations and a technical contacts directory in one place.
Native Gyte & Kesho Embed
Same data, no sync — run standalone at heita.pro, or embedded at heita.voimar.co.za.
Live Dashboards
Response time, resolution time and reopen rate, per Business Unit or company-wide.
Guided System Wizard
New tenants get walked through setup — no blank dashboard on day one.
Asset Management
Track fleet, property and stock against the tickets and jobs they're tied to.
Internal Password Vault
Encrypted infrastructure credentials with audit-logged reveals — every access to a shared password is on record.
BYO-AI Provider Support
Connect your own Anthropic, xAI or OpenAI account instead of billing AI features through Voimar's shared one.
White-Label Ready
Run Heita under your own brand — your logo, your domain, your customer experience.
Built for How Telco & ISP Actually Operate
Built to Sit Alongside Gyte and Kesho
Run Heita on its own at heita.pro, or as a branded module inside Gyte and Kesho at heita.voimar.co.za — same app, same data, your customers never notice the difference.
Plans That Scale With You
Platform access only - utilisation (TMS/Teams per extension or user, call minutes, SMS/AI) billed separately. ZAR / month, ex VAT.
Starter
- ✓Core app - full ticketing
- ✓Forms & Dispatch
- ✓3 agents
- ✓SLA plans & routing
- ✓Full audit trail
Growth
- ✓Everything in Starter
- ✓5 agents
- ✓Notify (SMS & Email)
- ✓Website & AI (1 site)
- ✓Technical Desk
- ✓Heita embed on Kesho/GYTE (5 agents)
Premium
- ✓Everything in Growth
- ✓10 agents
- ✓Extra agent R79/mo
- ✓Extra site R59/mo
Suite pricing available — all three platform access fees (Kesho, Gyte and Heita) on one invoice, under R1,000. Talk to us.